Welcome to Matrix Service Enterprises (the “Company,” “we,” “our,” or “us”). By accessing or using our website [www.matrixserviceenterprises.com] (the “Site”) and purchasing products from our online store, you agree to comply with and be bound by the following Terms and Conditions (the “Agreement”). Please read these terms carefully before using our services.
1. Acceptance of Terms
By using our Site, you agree to the terms outlined in this Agreement, along with any other terms and conditions, policies, and guidelines that we may publish on the Site from time to time. If you do not agree with these terms, please refrain from using the Site.
2. Use of the Site
You agree to use the Site for lawful purposes only. You may not use the Site in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party’s use of the Site.
3. Products and Services
- We offer a wide range of products for sale through our Site. We reserve the right to modify or discontinue any product at any time without notice.
- We do our best to ensure that product descriptions, pricing, and availability are accurate. However, we cannot guarantee the accuracy of product images, descriptions, or availability at all times. Errors or discrepancies may occur, and we reserve the right to correct them as needed.
4. Account Creation and Security
- To make a purchase on our Site, you may be required to create an account. When creating an account, you agree to provide accurate and up-to-date information.
- You are responsible for maintaining the confidentiality of your account credentials (username and password) and for all activities that occur under your account. You agree to notify us immediately if you suspect any unauthorized use of your account.
5. Orders and Payment
- By placing an order on our Site, you are making an offer to purchase the products selected under the terms of this Agreement. We reserve the right to accept or decline your order for any reason, including issues with payment or product availability.
- Payments for orders can be made using the payment methods provided on the Site (e.g., credit/debit cards, PayPal). You represent and warrant that the payment information you provide is accurate and that you are authorized to use the payment method.
- Sales taxes and shipping fees may apply and will be included in your order total at checkout.
6. Shipping and Delivery
- We ship products to the locations listed on our Site. Shipping costs will be calculated at checkout based on your location and the size of the order.
- We aim to process and ship orders as quickly as possible, but we cannot guarantee specific delivery times. Delivery times are estimates and may vary based on factors such as shipping carrier delays, customs clearance, and other factors beyond our control.
7. Return and Refund Policy
- Our Return and Refund Policy is available on the Site and forms part of these Terms and Conditions. Please review the Return and Refund Policy for detailed information on how to return products and request refunds.
- If your product is damaged, defective, or incorrect, please contact us immediately for assistance.
8. Intellectual Property
- The content, design, logos, trademarks, and other materials on our Site are the property of Matrix Service Enterprises and are protected by intellectual property laws. You may not use, reproduce, or distribute any content from the Site without our express written permission.
9. Prohibited Activities
You agree not to engage in any of the following activities while using the Site:
- Violate any applicable law or regulation.
- Engage in any activity that could damage, disable, or overburden the Site or interfere with another user’s access to the Site.
- Use any automated system, bot, or script to access, scrape, or gather data from the Site.
- Use the Site to distribute viruses, malware, or other harmful code.
10. Termination
We reserve the right to suspend or terminate your access to the Site at our discretion, without notice, if you violate any of the terms of this Agreement or engage in any prohibited activities. Upon termination, your obligation to pay for any outstanding orders will survive, and you must immediately stop using the Site.
11. Disclaimers
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No Warranty: The Site and all products are provided “as is” and without warranties of any kind, either express or implied. We do not guarantee that the Site will be error-free, secure, or uninterrupted.
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Limitation of Liability: To the fullest extent permitted by law, Matrix Service Enterprises will not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, arising from your use or inability to use the Site.
12. Indemnification
You agree to indemnify, defend, and hold harmless Matrix Service Enterprises and its affiliates, employees, agents, and third-party service providers from and against any claims, damages, liabilities, losses, and expenses arising out of your violation of these Terms and Conditions or your use of the Site.
13. Governing Law
This Agreement and your use of the Site are governed by and construed in accordance with the laws of [Insert Jurisdiction], without regard to its conflict of law principles.
14. Dispute Resolution
Any disputes arising from this Agreement or your use of the Site will be resolved through [arbitration/mediation] in [Insert Location], in accordance with the rules of [Insert Arbitration/Mediation Body]. You agree to resolve disputes on an individual basis and waive any class action rights.
15. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the updated date will be indicated at the top of the page. By continuing to use the Site after the changes are posted, you agree to the updated Terms and Conditions.
16. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Matrix Service Enterprises
